Delivery & Returns

Please Note
Orders due to stock position can take sometimes longer than 24 hour to be completed, so the courier service we use is next working day but only from when your order is dispatched. As we do use a courier company we can not personally guarantee a next working day delivery as this is out of our control.

Accessory orders which carriage is priced at £4.95 is a First Class Royal Mail Service, although this is a first class service, we cannot guarantee it will be delivered next day. Please allow 2-5 days for this service.

Discounts
When purchasing wood over the value of £100 a 10% discount will be applied in the checkout. Wood over the value of £150 will receive a 10% discount and free postage to UK Main Land only with exceptions to some postcodes where only the excess will be charged.

Panel products 900mm x 1220mm (36″ x 48″), 1220mm x 1220mm (48″ x 48″) & 1525mm x 1525mm (60″ x 60″). Are not part of the free shipping offer.

Free postage is only valid on orders up to 20kg. Orders over 20kg will receive a discount of £12.00 but will have to pay the remaining balance of the postage cost.

Postcodes excess charges –
Highlands & Isle Of Wight: Two Day Only
AB37-38,41-45,51-16 FK19-21, IV1-28, 30-37, 40,54,63 KW1-3, 5-14 PA21-40 PH15-26, 30-41,49, 50 TD, PO30-41

Scottish Offshore Islands: Two Day Only
HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA40-49, 60-78, PH42-44, ZE1-3.

Channel Isles/ Isle of Man

Northern Ireland: Two Day Only
BT1-17

Freight Charges
Postage for our wood products has 3 price bands.

Products under 1 metre and under 10kg are sent via a next day service at a charge of £9.00 inc vat.
(excluding all 600 x 600 & 600 x 900 sheets these are priced at £12.00)

Products over 1 metre and and up to 1.4 metres and under 20 kg are sent via a next day service at a charge of £12.00 inc vat.

Panel products 900mm x 1220mm (36″ x 48″), 1220mm x 1220mm (48″ x 48″) & 1525mm x 1525mm (60″ x 60″) and up to 20kg are sent via a next day service at a charge of £25+vat. These product do not apply to the free shipping offer.

Orders over 20kg customers will be contacted to pay the extra carriage.
These prices are for U.K mainland only.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or mis described.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.