Terms & Conditions

About Us
This web site is owned and operated by Slec Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact Details

Slec Ltd

Units 8-10 Norwich Road Industrial Estate, Watton, Norfolk, IP25 6DR, UK

Phone: 01953 885279

Fax: 01953 889393

Email: sales@slecuk.com

GB 765 5164 11 

Company number: 04126653

DATA ACCURACY

It is our policy to ensure the data we hold about you is correct. When placing an order online or by phone, please ensure you give us correct information. Incorrect information may result in your order being delayed or in the case of an incorrect address, may be lost. In this case, we are not responsible for the loss.

PRIVACY POLICY

Your name, address and contact details will be passed to the postal service used to deliver your goods as required. We will not pass your details to any other persons, companies or organizations. We will not send you any advertising material without your prior consent.

Cookies are used on this web site only to keep track of what you have added to your basket.

SECURITY

Payment Card Industry Data Security Standards (PCI DSS).

We take security extremely seriously and our systems are fully compliant with Payment Card Industry Data Security Standards (PCI DSS).

We do not store card data of any kind we only store your contact details for dispatch purposes. All payments via our on-line ordering system are handled through our third party payment provider  SagePay  or in some cases  PayPal  both of whom are fully compliant with the Payment Card Industry Data Security Standards (PCI DSS).

We know of no documented cases of credit card fraud using our shopping system over the internet.

Pricing

ADVERTISED PRICES

Prices, offers and products are subject to availability and may change.

Every effort is made to ensure that the description and prices we advertise are correct. On rare occasions descriptions or advertised prices can be incorrect. This is never intentional. The most common cause of this is a supplier changing their prices and is beyond our control. In these circumstances, we will contact you to make sure it is ok to proceed with the order at the new price. Errors & Omissions Excepted.

We try to ensure prices in magazine adverts are correct at the time the advert is submitted to the publishers, but prices can be out of date by the time magazines are printed. The web site is constantly being updated and is a more reliable source of information.

PAYMENT OF GOODS

We do not charge for any item until shortly before it is ready to ship.

If you are shopping from outside of the United Kingdom, place your order and your credit card company will convert the transaction to your national currency.

We accept Mastercard, Visa, Solo, and Switch/Maestro.

If something becomes unavailable, we may offer you an alternative or suggest that you visit one of our stores.

Shipping

Tax Charges

For orders delivered within the UK or the European Union, VAT must be paid. Orders to other countries are exempt from VAT.

Postage, Packaging and Handling Charges

Our web site will, where possible, provide you with the postage cost for your order. Where this is not possible, we manually calculate the cost of postage for each order.

Minimum postal charges for delivery within the UK Mainland are as follows:

Small Packets/parcels £3.95 dispatched by Royal Mail (small packets within the UK only).

Freight Charges

Postage for our wood products has 3 price bands.

Products under 1 metre and under 10kg are sent via a next day service at a charge of £9.00 inc vat.
(excluding all 600mm x 600mm & 600mm x 900mm sheets these are priced at £12.00)

Products over 1 metre and up to 1.4 metres and under 20 kg are sent via a next day service at a charge of £12.00 inc vat.

Panel products 900mm x 1220mm (36″ x 48″), 1220mm x 1220mm (48″ x 48″) & 1525mm x 1525mm (60″ x 60″) and up to 20kg are sent via a next day service at a charge of £25+vat.

Orders over 20kg customers will be contacted to pay the extra carriage. This also includes free shipping(free shipping up to 20kg).
These prices are for U.K mainland only.

Once the order is received, we aim to have it ready for shipping in 1-2 working days

Delivery Schedule We will normally send your order to you in 2 business days. International orders are generally dispatched in 2 days.

Some remote areas are subject to remote area surcharge. Online postage estimations  should  take these into account.

Returns

POSTAL SERVICE

No items will be replaced or refunded without first receiving the goods back. Do not use express services to return items to us or we will be unable to refund you the full cost paid. If the item exceeds the level of compensation offered by the standard recorded delivery, we will refund you if you choose to use a special delivery service.

AS-NEW GOODS

No product will be considered ‘as-new’ unless it is still in the condition in which the customer received it. This includes all product packaging as shipped to the customer. A product that has been used or attempted to be used will not be considered ‘as-new’.Customers may return as-new goods within 14 days of purchase for a refund of the purchase price in accordance with statutory rights. This does not cover other costs such as postage.

FAULTY GOODS

Customers who believe they have a faulty item should seek our assistance before returning the items.

If goods are returned with fault, they will be sent back to the supplier. We will wait for the supplier’s decision regarding the item before replacing or refunding the goods. If the supplier decides the item has been damaged by the customer, no refund or replacement will be given.

Shipping and packaging charges for returning merchandise that proves not to be faulty, will not be borne by us. Any unnecessary charges incurred by us may result in being billed back to the customer unless other prior arrangements were made.

DAMAGED GOODS

Customers have no right of return on goods they have damaged regardless of if the damage was intentional or accidental.

It is the customers responsibility to carefully check that all merchandise received is undamaged and in good working condition.

If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.

Any claims in respect of damage, shortage or manufacturing faults must be made in writing to:

SLEC Ltd, Units 8-10 Norwich Road Industrial Estate, Watton, Norfolk, IP25 6DR

or by telephone to 01953 885279 within 3 days of receipt of merchandise.

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call us on Tel: 01953 885279 immediately. Save all packaging material and paperwork; do not throw anything away! On some occasions the couriers have asked to see any damaged packaging.

INCORRECTLY SENT ITEMS

If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as-new condition.

It is not impossible that our staff will send you the wrong item by mistake. We apologies if this rare occurrence happens. If this is the case for you then please contact us to let us know what has happened and return the item as soon as possible.

Order Processing

ADDITIONS TO ORDERS

As we begin processing your order immediately after receiving it, it may not always be possible to amend or add to the order. Should you wish to add other items you will need to place a separate new order, and upon receipt of which we will endeavor to add it to your existing order if we are able to. This can only occur providing the original order has not already been processed. If you wish to cancel a recently placed order, please telephone our web order team on 01953 885279. International callers call 00441953885279 or e-mail us at sales@slecuk.com.com. Our opening times are 8.30am to 5pm.

POSTAL LOSSES

If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items.

DELIVERY SCHEDULE

Most orders received by 12 noon are dispatched the same day, however, delivery times can vary depending on stock availability and demand for our services. We always process orders as quick as is possible.

All parcels we dispatch require a signature as proof of delivery. In the event where our carriers have left a card stating that a delivery has been attempted, you must act upon this card information and contact the carriers direct to arrange another delivery time as soon as possible. Failure to do this will result in the parcel being returned to SLEC Ltd which will incur extra charges amounting to £12.00

Please allow 72 hours before contacting us to advise that an order has not been received. We will be able to supply a tracking number to ascertain the current delivery